Following conditions are necessary for return validity:
• Users who intend to return one or more items will have to send, within 10 (ten) days from receiving them, the return authorization request through the on-line procedure as below described;
• The returned items will have to be in the same condition in which they were received: ie. they will not have to be worn, damaged or washed;
• The identification tag of the item, like the single-use seal are an integral part of the purchased product. In case of return, therefore, these parts must remain attached to the product and not be tampered or removed;
• The item return will be accepted only if the item is in its original package. Together with garment all removable accessories will have to be included because they are considered as an integral part of the item;
• In case of missed delivery of returned parcel, Monica Ghelli will require proof of consignment, ie. the airway bill signed by the courier person carrying the parcel. If the customer does not provide the airway bill, Monica Ghelli will not be able to allow refund;
• After checking integrity of returned products, Monica Ghelli will communicate to the customer through a confirmatory email that return procedure has been successfully completed and refund of returned items will be credited within following 30 (thirty) days. The amount will be redeemed through Paypal or bank transfer on the bank account that is required during the refund steps.